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Claim regulations

CLAIM REGULATIONS
at the on-line shop 
Jawamarkt.cz
hereinafter referred to as "Seller"

The claim regulations contain:       
1. General terms

The claim regulations stipulate the scope, conditions and procedures for exercising warranty rights and responsibilities (hereinafter “claims”) for defects and the quality of goods distributed to the general public, according to Civil Code legislation. 
The claim regulations are an integral part of each sales agreement between the Seller and Buyer.
The claim regulations are applicable for all points of sale of the Seller; that is, not only for the Seller´s headquarters but also for all on-line operations (hereinafter “mail-order”).

Purchase documents   
The Buyer will receive a bill or tax invoice, enclosed with the delivered goods. 

  1. WARRANTY
    Warranty responsibility
    The Seller is responsible for defects of the goods before receipt of the goods by the Buyer, and also for defects and malfunctions which appear in the goods after receipt by the Buyer, within the course of the obligatory warranty period.

Warranty period
When the warranty period is not printed in the purchase documents, the obligatory period is 24 months. The warranty period starts from the day of receipt of goods by the Buyer.

Warranty coverage  
If the defect is not reparable and the customer does not require replacement of the product, there are two other ways of dealing with the warranty procedure. The customer can either be refunded by a pro-rata discount or else be entitled to withdraw from the sales agreement. The warranty covers defects of materials or workmanship, as well as malfunctions at delivery or in the course of the warranty period. 
The Seller is obliged to meet the responsibility for guaranteed quality of the supplied goods only in case the Buyer´s payment for the shipment is not overdue.  
The warranty for each individual product is applicable only if a claim is made by the person stated in the sales documents for the product subject to the claim; the warranty is not transferable to a third person. 

  1. Logging a claim - (where and how)
    The goods under complaint should be sent to the address of the company headquarters by common delivery services. If you send the parcel C.O.D. (cash on delivery), it will be rejected!
    The goods under complaint can also be presented at the headquarters of the company. For making the claim it is also necessary to present all sales documents. The presented product must be complete. The customer must locate the claimed defect or describe the malfunction of the product.
  2. Conditions for refunds due to dissatisfaction with the product:
    - the goods must be complete, without any damage and ready for further purchase;
    - the shipment must be sent back not later than 14 days from the day of pick-up or receipt of the product;
    - the redelivered shipment must include the same copy of our tax invoice;
    - the redelivered shipment must include the customer´s reason for dissatisfaction;
    - the amount of refunded money is only the net price of the goods; it does not include customer´s expenses forredelivery.   
    - the refunded money is transferred to the customer´s bank account or paid in cash (depending on point of sale.)
  3. Time of processing the claims
    The claim, including fixing of the defect, must be processed and finished without undue delay not later than 30 days from the day the claim was made, unless there is a different agreement between the provider and customer on a longer period (as stipulated in Sec. 19 (3) of the Act on protection of customers).
  4. The right of a warranty claim will be nullified in case:
    - warranty period expires on the day the product is submitted for repair;
    - the product is damaged during transport to the repair (damages must be claimed with the shipping provider);
    - justified suspicion that the product was damaged by the user as a result of non-professional installation, handling or usage.

 

FORM FOR COMPLAINT OF GOODS